Zendesk, the lovable help desk solution, launched its very first integration with Harvest way back in 2008. As most of us know, firstborns get showered with love in their early days. And then the second (perhaps third, fourth) child comes around, and the firstborn might start to feel a little less in the spotlight. Over the years, there have been bouts of attention given to the Harvest for Zendesk integration, but certainly not enough. We decided it was high time to show Zendesk’s firstborn integration some well-deserved love!

We’ve taken ownership of the Harvest for Zendesk Lotus integration and have rewritten it to work off of our Harvest Platform. With this refreshed version of the integration, you’ll notice:

  • Less clicks. Whether it’s entering time via duration, starting your next timer, or tabbing through the fields without a mouse, it’ll be much quicker to log your time.
  • Auto-populated notes. The Harvest notes field will auto-populate with the Zendesk ticket ID and ticket title.
  • Projects and Tasks are remembered. You won’t have to reselect the Harvest Project and Task when you open a ticket you already tracked time to. For a ticket you haven’t tracked time to, the Harvest Project and Task selected on the most recent ticket you tracked time to will be defaulted. We realize you might have other ideas for how the Project and Task should be defaulted, so by all means, please share them!

Zendesk Anywhere Widget

These changes make it a bit smoother to track time with the Harvest for Zendesk integration. If you have any other ideas how we can make it better, please let us know!

If you’re not using the Harvest for Zendesk integration, you can install it from your Zendesk account here.